How can we help?
What are the total, on hold, and transferable balance?
Last updated on March 03, 2020
Total balance
The total balance is the amount you received from all transactions after deducted fees.
On hold
The balance on hold is the amount that Omise, by default, holds for a certain period after the transaction is made. This allows a window for chargebacks or refunds that may occur.
In Thailand, funds are kept on hold for 7 days.
Transferable balance
The transferable balance is the amount that can be transfered to your bank account.
Related articles
What is the reserve balance?
Can’t find your answer?
Get in touch with us and we’ll get back to you as soon as possible
