Whether it’s a misunderstanding or an inevitable error, we understand that refunds can occur every now and then.

When making a return to these problematic transactions we don’t charge you, but please note that the original 3.65% transaction fee that was previously charged will only be returned in some cases. The sooner refunds are done, the higher chance of the fee being returned.

Fees are not returned for:

• partial refunds that are initiated before or after settlement time
  
• full refunds that are initiated after settlement time
  

Fees are returned for:

• full refunds that are initiated before settlement time